How Can I Return A Product?

 

Please notify us via one of the following methods within 7 days if you would like to return an item:

1.    A message to rcgcraft2022@gmail.com including your order number.

2.    Contact us by phone at +91 8302535461 with your order number and request for a return.

Refunds are only accepted for items that are returned in their original, unused state. Used, cleaned, worn, or altered merchandise cannot be returned for an exchange or refund and may result in a hold on your funds.

Please take note that damage does not cover problems with the product that are related to its style or appearance. Vegetable dyes—particularly the indigo dye—that bleed or wipe off are not a flaw. In a similar vein, tiny stitching problems with Kurtis and quilts might still arise even after thorough quality inspections. This is possible and won’t be regarded as a flaw when the goods is being packed.

Note that owing to differences in monitors, there may be little color changes (up to 10%). These variations will not be considered as the item not matching the description.

 

Return Fees:

1. Except in cases of quality defects, such as products that do not meet your preferences, there will be a return shipping charge of Rs 120/-per product for all requests for returns.

2. The cost of return shipping for comforters and quilts is Rs 199 for each item.

    No returns or exchanges will be allowed for merchandise that has been worn, used, or altered.

 

Exchange, Refund, or Replacement

After the returned goods are successfully inspected by our Quality Check Team, the Replacement, Refunds, and Exchange process will begin within 24 to 48 hours.

Customers will receive a credit note with a one-year validity period in their wallets upon receiving their refund.  Additionally, customers are free to choose to receive their refund via UPI or bank transfer.

You can swap it out for a different item if yours is in like-new condition. This will not result in a restocking fee for you, but you will still be responsible for paying return shipping.

 

Returning the item

We will schedule a Reverse Pickup as soon as we get your exchange request. We will only give a refund in the amount of your purchase after our quality team has reviewed and approved the product. Please be aware that there is no reimbursement for the delivery cost. It could take 7 to 14 days to complete this process.

You will need to mail it back to us if our courier partner is unable to offer Reverse Pickup from your area. After you receive the product, kindly return it back to us within 7 days.

Our team will check the product you have sent back and refund your money within 5-7 days

 

SALE ITEMS NOT RETURNABLE:

You will not be able to return or receive a refund for any products you buy during our sale.

 

RETURN POLICY FOR INTERNATIONAL ORDERS:

Products acquired from sources outside of India are eligible if Product Received in Damage Conditions Only.

Please Note – Product Return Courier Charges Bearing by Customer Owns elf, we are not Liable to Refund any Courier Return Charges.

Return items should be mailed to :-

VILLAGE KISHORPURA KANKROD, POST MUNDIYARAMSAR, JHOTWARA,
Jaipur, Rajasthan, 302012