Overview

Our refund and return policy lasts 15 days. If 15 days have passed since your purchase, unfortunately, we can’t offer you a full refund or exchange.

To be eligible for a return:

  • Your item must be unused and in the same condition that you received it.
  • It must be in the original packaging.
  • A valid receipt or proof of purchase is required.

Do not send your purchase back to the manufacturer.

Non-Returnable Items

Certain types of goods are non-returnable, including:

  • Perishable goods (e.g., food, flowers)
  • Newspapers or magazines
  • Intimate or sanitary goods
  • Hazardous materials
  • Flammable liquids or gases
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Partial Refunds (if applicable)

Partial refunds may be granted for:

  • Books with obvious signs of use
  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
  • Items not in original condition, damaged, or missing parts not due to our error
  • Items returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment, within a certain number of days.

Late or Missing Refunds

If you haven’t received your refund:

  1. Double-check your bank account.
  2. Contact your credit card company — it may take time before the refund is officially posted.
  3. Contact your bank — processing times can vary.

If you’ve done all of this and still haven’t received your refund, please contact us at rcgcraft2022@gmail.com.

Sale Items

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at rcgcraft2022@gmail.com and send your item to:

RCG Craft
[RCG HANDICRAFTS PLOT NO 232, MUNDIRAMSIR SIRSI ROAD, JAIPUR, RAJASTHAN, IN, 302012]

Gifts

If the item was marked as a gift and shipped directly to you:

  • You’ll receive a gift credit for the value of your return.
  • Once the returned item is received, a gift certificate will be mailed to you.

 If the item was not marked as a gift:

A refund will be sent to the gift giver, who will be informed about your return.

Shipping Returns

To return your product, mail it to:

RCG Craft
[RCG HANDICRAFTS PLOT NO 232, MUNDIRAMSIR SIRSI ROAD, JAIPUR, RAJASTHAN, IN, 302012]

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, return shipping costs may be deducted from your refund.

Depending on your location, the time it takes for exchanged products to reach you may vary.

For valuable returns, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need Help?

For questions related to refunds and returns, contact us at:

📧 rcgcraft2022@gmail.com

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