Who we are

Our website address is: https://rcgcraft.com.

We are an online store offering handcrafted and personalized products. We may ship both domestically (within India) and internationally, depending on product and region availability.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string (hash) created from your email address may be provided to the Gravatar service. Their privacy policy is available here: https://rcgcraft.com/. After comment approval, your profile picture may be visible to the public.

Media

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors may download and extract location data from such images.

Cookies

Cookies are used to improve user experience. You may opt-in to save your name, email, and website when leaving a comment.

Other cookies include:

  • Temporary login cookies
  • Screen preference cookies
  • Remember Me” login cookies
  • Post-edit cookies (non-personal)

Embedded content from other websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). These third-party websites may collect your data and track your interaction just like if you visited their site directly.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Comments and their metadata are retained indefinitely.

Registered users (if any) can see, edit, or delete their personal information (except usernames). Admins can also view and edit that information.

What rights you have over your data

If you have an account or have left comments, you can request an exported file of your personal data. You may also request deletion of your personal data, excluding any data we’re obliged to keep for legal, security, or administrative reasons.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

International Users – GDPR & Other Regulations

If you are located outside India, please note that your data may be processed and stored in India where our servers are located. By using our website, you consent to the transfer of information to India.

If you are a resident of the European Economic Area (EEA) or California, USA, you have the following rights:

  • Right to access your data
  • Right to rectify or delete your data
  • Right to data portability
  • Right to restrict or object to data processing

To exercise these rights, email us at: support@rcgcraft.com

Shipping Policy (International Orders)

We offer international shipping to selected countries. Shipping costs and delivery times may vary depending on your location and customs processing.

  • Customs & Import Taxes: Buyers are responsible for any customs and import taxes that may apply.
  • Delivery Times: International delivery may take 2–4 weeks based on the destination.
  • Delays: We are not responsible for delays caused by customs or postal services.

Contact Us

If you have privacy-specific concerns, you can contact:

Email: rcgcraft2022@gmail.com
Business Address: (RCG HANDICRAFTS PLOT NO 232, MUNDIRAMSIR SIRSI ROAD, JAIPUR, RAJASTHAN, IN, 302012)
Phone (optional): +91-8302535461